Supporting Volunteers

When you’ve got new volunteers on board, it’s essential to train and support them properly. A good induction is the perfect way to start, helping them feel part of the club and enabling them to contribute quickly.

Induction Checklist

Take some time to ensure your new volunteer:

1. Gets to Know the Team: Introduce them to other volunteers and club officials.
2. Understands Their Role: Clearly explain their specific volunteering role. A simple role outline can be really helpful.
3. Knows the Layout: Give them a thorough tour of the venue or online platforms.
4. Learns Club Values and Procedures: Explain the club’s values, health and safety policies, and other essential procedures.
5. Has a Go-To Person: Make sure they know who to contact if they have questions or issues.
6. Shadows Experienced Volunteers: Give them a chance to learn by watching experienced volunteers in action.
7. Handles Complaints: Brief them on how to deal with complaints or any concerns.
8. Knows About Expenses: Inform them about what expenses they can claim.

A well-organized induction helps new volunteers feel comfortable and supported, making them more likely to stick around. It’s not just about ticking boxes and handing out policy documents. Put some thought into how you introduce them to your club’s culture and processes.

Stay in Touch with New Volunteers

After the induction, let new volunteers try out their roles and offer training if needed. Working closely with them helps you understand their strengths, the support they need, and their goals. Regular check-ins are essential.

Keep track of available training courses and stay updated with your national governing body and local sports departments. Sport Wales might even help cover training costs through grants.

What Volunteers Can Expect

Volunteers have the right to:

1. Know what’s expected of them, including codes of conduct and role descriptions.
2. Clear lines of support and supervision.
3. Be appreciated and recognized for their efforts.
4. A safe and inclusive environment.
5. Know their rights and be free from discrimination.
6. Be reimbursed for expenses.
7. Receive training and opportunities for personal development.

What the Club Expects from Volunteers

In return, the club expects volunteers to:

1. Be reliable and honest.
2. Respect confidentiality.
3. Make the most of training and support opportunities.
4. Perform tasks in a way that reflects the club’s aims.
5. Follow agreed guidelines and boundaries.

For more detailed advice on recruiting, selecting, and inducting volunteers, check out the Wales Council for Voluntary Action’s information sheet. Happy volunteering!